調解 Mediation

調解說明會Mediation Seminar 

主題：生活中的調解智慧：大小事都能和解！

Topic: Everyday Mediation – Resolving Life’s Disputes, Big and Small!

📌一、什麼是調解？

1. What Is Mediation?

調解是一種非訴訟的解決爭議方式，由中立的第三方協助雙方對話，找到互利的共識方案。

Mediation is a non-litigation method of dispute resolution, where a neutral third party helps both sides engage in constructive dialogue and reach a mutually beneficial agreement.

其特點是：

保密、彈性、效率高、成本低、關係不破裂。

Key features: confidentiality, flexibility, efficiency, affordability, and preserving relationships.

🛒二、調解在哪裡用得到？

2. Where Can Mediation Be Used?

✅ 日常生活實例 Everyday Scenarios:

• 🛍 消費糾紛（例：在超市買到過期食品）

Consumer Disputes (e.g., buying expired goods from a supermarket)

• 📦 網購爭議（商品與描述不符）

Online Orders (items not matching description)

• 🏠 租屋爭議（押金不退、房東維修不力）

Landlord-Tenant Issues (security deposits, property repairs)

• 🧑‍🤝‍🧑 家庭衝突（照顧責任、分家產）

Family Disputes (caregiving duties, inheritance)

• 🚗 鄰里爭執（停車、噪音問題）

Neighborhood Disputes (parking, noise complaints)

• 🧾 商務糾紛（客訴、欠款）

Small Business Disputes (customer complaints, payment disagreements)

🧭三、調解的好處

3. Benefits of Mediation

• ✅ 快速 Quick：多數案件數週內解決 Most disputes are resolved in weeks

• ✅ 省錢 Affordable：遠低於訴訟費用 Significantly cheaper than litigation

• ✅ 保密 Confidential：程序不公開 The process is private

• ✅ 彈性 Flexible：可針對個案調整協議 Agreements are customized

• ✅ 維繫關係 Relationship-Preserving：著重雙方對話 Focused on communication, not confrontation

🧩四、誰適合參與調解？

4. Who Should Consider Mediation?

• 👨‍👩‍👧‍👦 一般民眾 Individuals with unresolved personal conflicts

• 🏪 商家 Business owners facing customer or vendor issues

• 🏘 房東與房客 Landlords and tenants

• 🧓👦 家人與長輩 Children and aging parents with estate or caregiving disagreements

• 🧑‍🏫 學校與學生 Schools and students with disciplinary or academic misunderstandings

• 🧍‍♀️ 社區居民 Neighbors looking to restore harmony

🗣️五、問與答 Q&A

5. Q&A Session

有煩惱的生活糾紛嗎？不想上法院但又找不到出口？歡迎提出您的問題！

Facing a daily-life conflict but don’t want to go to court? Feel free to ask—we’re here to help!

🎯六、結語 Conclusion

調解是一種平和而務實的智慧，能讓人以尊嚴與效率解決爭議。

Mediation is a peaceful and practical solution that helps people resolve disputes with dignity and efficiency.